Changing or bringing anything new into your business can cause some level of upheaval – even if it’s a positive change. Your employees come into work every day and expect to interact with and carry out tasks in a certain way. Whatever changes you make, it can take some time to adjust, and bringing in new technology is no exception.
That being said, there are ways to ensure the transition from old to new technology is a smooth one, and get your business and employees on track and getting the most out of it sooner rather than later. Here are 3 things to consider when you’re deploying new technology into your business.
Technology is not a silver bullet
It would be great if you could buy one gadget or device to fix all of the inefficiency problems in your business – but unfortunately, you can’t. The technology you bring in is just one part of the puzzle of making your processes more streamlined, and ultimately leading to being more profitable and providing a better experience to your customers. Whenever you’re bringing in new technology, it’s important to think about what process or strategic changes you’ll need to bring in around it in order to get the most value out of it. It’s common for processes to be built around accommodating the technology that was being used when it was designed – so it’s important to consider how your new investment changes your view of the world. Only by taking a strategic approach will you ensure that your new technology investment moves your organisation forward in the way that you would expect and want it to.
Keep close to the process
Whether it’s end-user or back-end technology that you’re deploying, it’s important to keep close to the progress of the deployment, and gain complete visibility and understanding around how it’s improving (or perhaps not) processes and daily tasks. You should plan to have and carry out regular progress reviews with relevant people following the deployment – even if it’s a brief, informal catch-up to see if there are any creases to be ironed out. If you deploy the technology en masse, assuming it’s going to be the aforementioned silver bullet, and never get any feedback on how it’s impacted the organisation, then you’ll never be sure how successful your investment has been. And you’ll have less insight into what you should prioritise in future.
Remember to train where necessary
New technology can be daunting if you’re not used to it. No matter how fancy your new tech is, if your employees don’t know how to use it or use it to its full potential, then you’re not really gaining anything. When you’re investing in new technology, it’s important to consider what training, guidance and support your employees might need in order to, at the very least, do their jobs as normal, and at the very best, be more efficient and productive. Another danger of deploying new technology without the relevant training is that the employee will simply avoid it completely and go back to the old way of doing things (if still available). Training is an important step in ensuring that your new technology investment is readily adopted by employees and used to its full potential.
Upgrade your technology – now
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